Job Description
Join TechSolutions Inc. as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support in Miami's vibrant tech scene. Our comprehensive 6-month training program combines hands-on experience with industry certifications, preparing you for a full-time IT Support Specialist role. Enjoy competitive benefits, mentorship from senior engineers, and opportunities to work with cutting-edge infrastructure in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Provide Tier 1 support via phone, email, and ticketing systems
- Assist with network troubleshooting (VPN, Wi-Fi, switches)
- Deploy and configure end-user devices (laptops, mobile)
- Document incidents and maintain service desk metrics
- Collaborate with cybersecurity team on basic protocols
- Participate in cross-departmental IT projects
Qualifications
- High school diploma/GED required; Associate's degree preferred
- Basic knowledge of Windows/macOS and networking concepts
- Customer service experience or technical aptitude
- Ability to troubleshoot logically under pressure
- Valid driver's license and reliable transportation
- CompTIA A+ or similar certification a plus
- Fluency in English (Spanish fluency beneficial)