Job Description
Are you ready to launch your career in Information Technology? CyberCore Systems is currently seeking a motivated IT Support Trainee to join our team in Baltimore, MD. This is an exceptional opportunity for recent graduates or career changers looking to gain hands-on experience in a premium tech environment.
We offer a comprehensive training program and a culture that values flexibility. As an IT Support Trainee, you will work closely with our senior technical staff to resolve tickets, maintain infrastructure, and support our diverse client base. We are proud to offer flexible hours to ensure our team members maintain a healthy work-life balance while excelling in their roles.
If you have a passion for technology and a drive to learn, apply today and start your journey with us.
Responsibilities
- Provide first-level technical support for hardware and software issues, including desktops, laptops, and peripherals.
- Assist in the installation, configuration, and troubleshooting of operating systems and applications.
- Monitor and maintain network connectivity, printers, and other essential office equipment.
- Document technical issues, resolutions, and user interactions in the ticketing system.
- Collaborate with the IT team to deploy new hardware and software updates.
- Offer exceptional customer service by guiding users through technical problems and best practices.
- Participate in ongoing training sessions to enhance technical skills and certifications.
Qualifications
- High school diploma or equivalent (Associate's degree in Computer Science or IT is preferred).
- Basic understanding of computer hardware components and software architecture.
- Strong analytical and problem-solving skills with a keen attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently as well as part of a collaborative team.
- Willingness to obtain relevant IT certifications (we support training costs).
- Flexibility to adapt to varying schedules and support needs.