Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide essential technical support to our clients. This immediate hire opportunity includes comprehensive training programs, mentorship from senior engineers, and a clear path to advancement. Enjoy competitive compensation, flexible scheduling options, and a collaborative work environment in Greensboro's thriving tech hub.
At TechAdvance Solutions, we believe in nurturing talent and providing real-world experience. You'll gain hands-on exposure to network infrastructure, cybersecurity basics, and enterprise software systems while delivering exceptional customer service. If you're ready to transform your technical curiosity into a professional career, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows and macOS environments
- Provide Tier 1 customer support via phone, email, and remote assistance
- Assist with network setup, configuration, and basic security protocols
- Document technical procedures and create knowledge base articles
- Collaborate with senior technicians on complex system deployments
- Participate in ongoing training programs for emerging technologies
- Support office equipment including printers, scanners, and AV systems
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer hardware and operating systems
- Strong troubleshooting and diagnostic abilities
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid driver's license and reliable transportation
- Passion for continuous learning and technology trends