Job Description
We are seeking a dedicated and eager IT Support Trainee to join our dynamic team in Greensboro, NC. This is an exceptional opportunity for recent graduates or career changers looking to break into the technology sector with a leading enterprise. You will receive hands-on training, mentorship from senior engineers, and a clear pathway to a stable, high-growth career in Information Technology.
Why Join Us?
- Accelerated Career Growth: Structured training program designed to fast-track your professional development.
- Modern Environment: Work with cutting-edge hardware and software in a collaborative tech hub.
- Competitive Benefits: Health, dental, and vision insurance starting day one.
Responsibilities
- Assist in the deployment, configuration, and maintenance of desktop hardware and peripherals.
- Respond to IT help desk tickets and user inquiries regarding software applications and network connectivity.
- Perform routine system backups, updates, and security patch management under supervision.
- Collaborate with senior technicians to troubleshoot complex hardware and software issues.
- Maintain accurate records of all support requests and resolutions in the ticketing system.
- Conduct onboarding sessions for new employees regarding IT policies and equipment setup.
- Monitor server room and network infrastructure health to ensure 99.9% uptime.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or IT is a plus.
- Basic understanding of Microsoft Windows operating systems (10 and 11).
- Familiarity with networking concepts such as IP addressing, DHCP, and DNS is preferred but not required.
- Strong problem-solving skills and the ability to learn new technologies quickly.
- Excellent verbal and written communication skills for interacting with non-technical users.
- Must be authorized to work in the United States.
- Valid driver’s license and willingness to travel between office locations if necessary.