Job Description
Are you the go-to person when technology fails? IndyTech Solutions is seeking a highly skilled Help Desk Support Specialist to join our dynamic team in Indianapolis, Indiana. We pride ourselves on delivering exceptional IT support that empowers our employees to succeed in a fast-paced digital environment.
In this role, you will be the first point of contact for internal technical support, ensuring minimal downtime and maximum productivity for our clients. If you have a strong troubleshooting background and a passion for customer service, we want you to help us build the future of IT support.
What You’ll Do:
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Troubleshoot and resolve hardware (PCs, laptops, printers, mobile devices) and software (Windows, macOS, Office 365) issues.
- Manage and maintain the Help Desk ticketing system to ensure all requests are tracked and resolved efficiently.
- Perform system backups, patch management, and routine hardware maintenance.
- Assist in the onboarding process for new employees, including software installation and account setup.
- Document technical issues and resolutions in our knowledge base to improve future support efficiency.
What We’re Looking For:
- An Associate degree in Computer Science, Information Technology, or equivalent experience.
- 1-3 years of professional experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Windows and Office Suite.
- Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Jira) is a plus.
- Excellent problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Strong verbal and written communication skills with a customer-first mindset.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Troubleshoot and resolve hardware (PCs, laptops, printers, mobile devices) and software (Windows, macOS, Office 365) issues.
- Manage and maintain the Help Desk ticketing system to ensure all requests are tracked and resolved efficiently.
- Perform system backups, patch management, and routine hardware maintenance.
- Assist in the onboarding process for new employees, including software installation and account setup.
- Document technical issues and resolutions in our knowledge base to improve future support efficiency.
Qualifications
- An Associate degree in Computer Science, Information Technology, or equivalent experience.
- 1-3 years of professional experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Windows and Office Suite.
- Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Jira) is a plus.
- Excellent problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Strong verbal and written communication skills with a customer-first mindset.