Job Description
Join TechNova Solutions' award-winning IT team as an IT Support Trainee in Buffalo, NY! We're seeking motivated individuals ready to launch their tech careers through our comprehensive paid training program. This immediate hire opportunity includes mentorship from industry experts, hands-on experience with cutting-edge systems, and a clear path to becoming a certified IT professional. No prior experience required – just bring your passion for technology and customer service!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network troubleshooting and security protocols implementation
- Document incidents, resolutions, and asset management procedures
- Collaborate with senior engineers on complex system upgrades
- Participate in 24/7 on-call rotation after training completion
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and customer service aptitude
- Ability to learn technical concepts quickly
- Valid driver's license for occasional site visits
- CompTIA A+ certification (or willingness to obtain within 6 months)