Job Description
Are you ready to kickstart a high-growth career in the world of Information Technology? InnovateTech Solutions is currently looking for motivated IT Support Trainees to join our elite technical team in the heart of Chicago.
We believe that talent is more important than experience. That’s why we offer a comprehensive, paid training program designed to take you from a beginner to a certified IT professional. As a Trainee, you will receive mentorship from industry experts, access to cutting-edge tools, and a clear pathway to promotion.
If you have a curiosity for how computers work and a desire to help others, we want to hear from you. No prior technical background is required—just your drive to learn and grow.
Responsibilities
- Troubleshooting & Support: Assist in diagnosing and resolving hardware, software, and network issues for end-users.
- Ticket Management: Process and respond to helpdesk tickets in a timely and professional manner.
- System Setup: Configure and deploy new workstations, laptops, and peripherals for employees.
- Network Maintenance: Perform routine checks on local area networks (LAN) and wireless connectivity.
- User Training: Educate staff on best practices for software usage and security protocols.
- Documentation: Maintain accurate logs of technical issues, solutions, and system changes.
- Training Completion: Actively participate in daily technical training workshops and shadow senior engineers.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT, Computer Science, or related field is preferred but not mandatory.
- Technical Basics: Familiarity with Microsoft Windows and macOS operating systems is a plus.
- Communication: Strong interpersonal skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Analytical mindset with the ability to troubleshoot and debug basic issues.
- Availability: Ability to work full-time (40 hours/week) and be available for occasional overtime or weekend shifts.
- Passion: Genuine interest in technology, cloud computing, and cybersecurity trends.