Job Description
We are seeking a motivated IT Support Trainee to join our rapidly growing team in Honolulu. This is a fantastic opportunity for recent graduates or career changers looking to launch a successful career in Information Technology. You will receive hands-on training, mentorship from senior engineers, and the chance to work with cutting-edge technology in a supportive environment.
Why Join Us?
- Immediate Hiring: Start your career without delay.
- Comprehensive Training: Structured learning program to build your technical foundation.
- Career Growth: Clear path to becoming a Level 2 or Level 3 Support Specialist.
At Pacific Digital Solutions, we pride ourselves on providing exceptional technical support to our clients. We are looking for individuals who are eager to learn, possess a strong customer service mindset, and are ready to tackle technical challenges head-on.
Responsibilities
- Provide first-level technical support to end-users via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues for desktops, laptops, printers, and mobile devices.
- Assist in the installation, configuration, and maintenance of network infrastructure and peripherals.
- Document all technical issues, resolutions, and procedures in the knowledge base.
- Participate in on-call rotation for critical system support during business hours.
- Conduct regular software updates, security patches, and system backups.
- Collaborate with senior IT staff to troubleshoot complex network and server issues.
Qualifications
- Associate degree or Certificate in Information Technology, Computer Science, or related field (or equivalent work experience).
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic computer operations.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills to interact with diverse clients.
- Willingness to obtain relevant certifications (e.g., CompTIA A+) during employment.
- Self-motivated with a positive attitude and a passion for learning new technologies.
- Must be authorized to work in the United States.