Job Description
Join our award-winning IT team and launch your tech career tomorrow! TechSolutions Inc. is seeking passionate Help Desk Support Specialists in Houston to deliver exceptional service to our growing client base. We offer industry-leading training, flexible scheduling, and a culture that values innovation and growth. No prior experience required – we provide comprehensive onboarding! Enjoy competitive benefits, career advancement opportunities, and a dynamic work environment where your contributions make an immediate impact. Apply now and start your journey in tomorrow!
Responsibilities
- Provide timely remote and on-site technical support for hardware/software issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Manage ticketing systems and maintain detailed documentation
- Train end-users on new technologies and best practices
- Collaborate with senior engineers on complex technical challenges
- Implement security protocols and maintain system integrity
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- Basic knowledge of Windows/macOS/Linux operating systems
- Excellent communication and problem-solving skills
- Customer service experience (retail/service industry accepted)
- Ability to work flexible hours including evenings/weekends
- CompTIA A+ or similar certification (training provided if needed)