Job Description
We are urgently hiring a dedicated Help Desk Support Specialist to join our dynamic team in Boston, MA. If you thrive in a fast-paced environment and love solving complex technical puzzles for end-users, we want to hear from you.
About the Role:
As a Help Desk Support Specialist, you will serve as the first line of defense for our organization's IT infrastructure. You will provide exceptional technical assistance, ensuring our team members have the tools they need to succeed. This is a fantastic opportunity for career growth in a stable organization.
Why Join TechHorizon?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and certification support.
- A collaborative and inclusive company culture.
Key Responsibilities:
Responsibilities
- Diagnose and troubleshoot hardware, software, and network issues for employees in Boston and beyond.
- Manage and respond to IT service tickets through our ticketing system with high efficiency.
- Install, configure, and maintain workstations, printers, and peripherals.
- Perform remote troubleshooting and provide step-by-step guidance to users via phone or chat.
- Ensure data privacy and security compliance during all support interactions.
- Collaborate with senior IT staff to escalate complex issues and improve internal processes.
Qualifications
- Minimum 1-2 years of experience in IT support or Help Desk roles.
- Associate degree in Computer Science, Information Technology, or equivalent experience.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk) is a plus.
- Excellent verbal and written communication skills.
- Ability to work flexible hours and handle high-pressure situations.