Job Description
Are you ready to launch a lucrative career in technology? Apex Digital Solutions is looking for a High Paying IT Support Trainee to join our elite team in Fresno, CA. We don't just hire employees; we cultivate future leaders in the IT sector. If you are eager to learn, problem-solve, and grow your technical skills in a supportive environment, this is your chance to stand out.
As an IT Support Trainee, you will work alongside senior engineers and gain hands-on experience with enterprise-grade systems. We offer a competitive salary structure, comprehensive benefits, and a clear pathway to senior IT roles. Don't miss this opportunity to secure a high-paying position in the heart of the Central Valley.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal employees via phone, email, and in-person.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Manage and maintain IT asset inventory and hardware deployment for new hires.
- Assist in the installation, configuration, and maintenance of operating systems and applications (Windows, macOS, Linux).
- Monitor network performance and respond to alerts to ensure business continuity.
- Document all technical issues and resolutions in our ticketing system (Zendesk/Jira).
- Collaborate with the cybersecurity team to ensure compliance with internal security protocols.
Qualifications
- Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
- Familiarity with Microsoft Office Suite and basic scripting languages (PowerShell or Bash is a plus).
- Strong understanding of networking concepts including TCP/IP, DNS, DHCP, and VPNs.
- Excellent problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Willingness to obtain relevant IT certifications (e.g., CompTIA A+, Network+) during employment.
- High attention to detail and a proactive approach to customer service.
- Ability to work in a fast-paced, collaborative environment.