Job Description
Launch your IT career with our premium IT Support Trainee program in Fort Wayne, IN! We're seeking motivated individuals to join our dynamic team and gain hands-on experience in cutting-edge technology. This high-paying entry-level role offers comprehensive training, mentorship, and a clear path to advancement. Enjoy competitive compensation, full benefits, and a collaborative work environment that values innovation and professional growth.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via remote and on-site assistance
- Document incidents and maintain accurate service logs
- Deploy and configure desktop/laptop systems and peripherals
- Assist with cybersecurity best practices and system monitoring
- Collaborate with senior engineers on complex technical projects
- Participate in continuous training and certification programs
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS, Active Directory, and networking
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment handling
- Valid driver's license for occasional on-site support
- Passion for technology and customer service excellence