Job Description
Join TechSolutions Inc. as an IT Support Trainee and launch your career in technology with flexible hours designed for work-life balance. We're seeking motivated individuals eager to gain hands-on experience in a dynamic IT environment. Our comprehensive training program covers desktop support, network troubleshooting, and cybersecurity fundamentals – perfect for recent graduates or career changers.
Enjoy a supportive culture with mentorship from industry experts, cutting-edge technology exposure, and opportunities for growth into specialized IT roles. Flexible scheduling allows you to balance work with personal commitments while building professional skills.
Responsibilities
- Diagnose and resolve hardware/software issues for employees
- Install, configure, and maintain computer systems and peripherals
- Provide first-level technical support via phone, email, and chat
- Document incidents and solutions in ITSM systems
- Assist with network infrastructure maintenance
- Participate in cybersecurity awareness training
- Collaborate with senior IT staff on complex projects
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and analytical skills
- Excellent communication and customer service abilities
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing technologies
- Valid California driver's license (required for site visits)