Job Description
Join our dynamic IT team as a Support Trainee and launch your career in technology! We're urgently seeking motivated individuals in Jacksonville, FL to provide essential technical support to our clients. This entry-level role offers comprehensive training in network administration, system troubleshooting, and customer service excellence. Work alongside industry professionals in a collaborative environment where your growth is prioritized. If you're passionate about technology and eager to learn, this is your opportunity to build a solid foundation in IT support.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist with installation and configuration of computer systems and peripherals
- Document all technical issues and resolutions in service tracking systems
- Collaborate with senior technicians to resolve complex problems
- Conduct routine system maintenance and security updates
- Train end-users on new technologies and best practices
- Participate in on-call rotation for after-hours support
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/Linux operating systems
- Fundamental understanding of networking concepts (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation