Job Description
Join our dynamic IT team as a Trainee and kickstart your career in technology! TechSolutions Inc. is seeking motivated individuals with flexible scheduling needs to provide essential technical support across our Louisville operations. Enjoy remote-friendly options, mentorship from industry experts, and a clear pathway to full-time employment. Perfect for students, career-changers, or those seeking work-life balance.
What We Offer:
- Flexible scheduling with evening/weekend availability
- Comprehensive training on enterprise systems
- Tuition reimbursement for relevant certifications
- Collaborative hybrid work environment
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support via ticketing systems and remote assistance
- Document technical procedures and knowledge base articles
- Assist with network infrastructure monitoring and basic maintenance
- Train end-users on cybersecurity best practices
- Collaborate with senior engineers on complex incident resolution
- Support AV equipment setup for hybrid meetings
Qualifications
- High school diploma or equivalent; pursuing relevant degree preferred
- Basic knowledge of PC hardware, operating systems, and networking
- Customer service experience with problem-solving aptitude
- Ability to work independently with minimal supervision
- CompTIA A+ or similar certification desired (training provided)
- Strong written and verbal communication skills
- Available for flexible shifts including evenings/weekends
- Valid driver's license for occasional on-site visits