Job Description
Join our dynamic team as an IT Support Trainee in the heart of Manhattan! TechSolutions Inc. offers a comprehensive training program designed to launch your career in technology. You'll gain hands-on experience with cutting-edge systems while supporting Fortune 500 clients. Our mentorship-driven approach combines classroom training with real-world troubleshooting, ensuring you develop critical skills in network administration, cybersecurity fundamentals, and cloud technologies. Enjoy competitive benefits, flexible scheduling options, and clear career progression paths to roles like Systems Administrator or Network Engineer.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support via ticketing systems and remote assistance tools
- Deploy and configure workstations, printers, and network peripherals
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Participate in regular training sessions covering emerging technologies
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows 10/11 and macOS operating systems
- Strong problem-solving and customer service skills
- CompTIA A+ or Network+ certification (preferred but not required)
- Valid driver's license (for occasional equipment transport)
- Ability to lift 30 lbs and work flexible hours including weekends