Job Description
Join our dynamic IT team as a Trainee with flexible hours designed to accommodate your schedule! TechSolutions Inc. is seeking motivated individuals passionate about technology to provide essential IT support across our Toledo operations. This hands-on role offers unparalleled growth opportunities while delivering critical user assistance in a collaborative environment. Perfect for students, career changers, or professionals seeking work-life balance. Enjoy competitive pay, mentorship from certified engineers, and a pathway to full-time specialization.
Responsibilities
- Diagnose and resolve hardware/software issues via remote and on-site support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network troubleshooting, security protocols, and data backups
- Document technical procedures and create user knowledge base articles
- Collaborate with senior technicians on complex system implementations
- Provide courteous, patient end-user training and documentation support
- Monitor system performance and report recurring technical patterns
Qualifications
- High school diploma or equivalent; college coursework in IT preferred
- Basic understanding of Windows/macOS operating systems and networks
- Customer service experience with exceptional communication skills
- Ability to troubleshoot hardware/software issues logically
- Flexibility to work 20-30 hours/week across morning/afternoon/evening shifts
- Proficient with Microsoft Office 365 and remote desktop tools
- Valid driver's license for occasional on-site support visits
- CompTIA A+ certification (or willingness to obtain within 6 months)