Job Description
Join TechNova Solutions as an IT Support Trainee and launch your career in one of Colorado's fastest-growing tech hubs! We're seeking motivated individuals to join our award-winning IT team with comprehensive training and competitive compensation. Enjoy hybrid work arrangements, cutting-edge technology exposure, and clear career progression paths. Benefits include: Medical/dental/vision insurance, 401(k) matching, paid certifications, and relocation assistance for qualified candidates.
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees across Windows/macOS environments
- Diagnose and resolve hardware/software issues including network connectivity, security protocols, and cloud applications
- Document incidents using ServiceNow with 95%+ accuracy for SLA compliance
- Assist with cybersecurity initiatives including vulnerability assessments and policy enforcement
- Collaborate with senior engineers on infrastructure projects involving Azure and Cisco systems
- Participate in 24/7 on-call rotation (1 week/month) with overtime compensation
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience (CompTIA A+ preferred)
- Proficiency in Active Directory, Office 365, and basic networking concepts
- Strong analytical skills with ability to troubleshoot complex technical issues
- Excellent written/verbal communication with customer service mindset
- Willingness to obtain CompTIA Security+ within 6 months of hire
- Valid Colorado driver's license for occasional on-site equipment transport