Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Irvine! We offer flexible scheduling options to accommodate your lifestyle while delivering exceptional technical support to our clients. As a key member of our customer service division, you'll resolve hardware/software issues, maintain system integrity, and drive user satisfaction in a collaborative environment. Enjoy modern amenities, remote work flexibility, and career growth opportunities in one of California's tech hubs.
Responsibilities
- Diagnose and resolve technical issues across Windows/macOS systems and enterprise applications
- Provide remote and on-site support for network connectivity, security protocols, and peripheral devices
- Document incidents, solutions, and asset configurations in ServiceNow ticketing system
- Collaborate with Tier 2 engineers to escalate complex infrastructure problems
- Conduct user training on cybersecurity best practices and software updates
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 1+ years of experience in IT support or help desk environments
- CompTIA A+ or equivalent technical certification required
- Proficiency in Active Directory, VPN configurations, and cloud platforms (Azure/O365)
- Exceptional troubleshooting skills for hardware, software, and network issues
- Strong written/verbal communication abilities with customer-centric mindset
- Availability to work flexible shifts including evenings/weekends
- Experience with ticketing systems (Jira, ServiceNow) preferred