Job Description
Launch your IT career with our comprehensive trainee program! TechSolutions Inc. is seeking motivated IT Support Trainees in Atlanta. We provide all necessary equipment including laptops, diagnostic tools, and software licenses to ensure your success. This hands-on role offers structured training in enterprise IT environments, mentorship from senior engineers, and a clear path to full-time employment. Join our innovative team and build foundational skills in network administration, system troubleshooting, and cybersecurity best practices.
Responsibilities
- Install, configure, and maintain desktop/laptop hardware and peripherals
- Diagnose and resolve technical issues across Windows and macOS environments
- Provide Tier 1 support via ticketing systems and live chat
- Document IT procedures and create knowledge base articles
- Assist with network infrastructure monitoring and maintenance
- Participate in security awareness training and compliance protocols
- Collaborate with cross-functional teams on IT projects
Qualifications
- High school diploma or equivalent; relevant certifications (A+, CompTIA) preferred
- Basic understanding of networking concepts (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to learn and adapt to new technologies
- Valid driver's license (for occasional equipment pickups)