Job Description
Launch your IT career with TechNova Solutions! We're seeking motivated IT Support Trainees in Boston, MA. Equipment provided includes laptop, toolkit, and training resources. Join our dynamic team to gain hands-on experience in enterprise IT environments while earning competitive compensation.
This 6-month accelerated program combines classroom training with real-world troubleshooting. You'll master network diagnostics, hardware repairs, and customer support protocols under expert mentorship.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Deploy and configure workstations using provided equipment
- Document technical procedures and customer interactions
- Collaborate with senior engineers on network infrastructure projects
- Provide Tier-1 support via ticketing systems and remote assistance
- Participate in bi-weekly skills workshops and certification prep
Qualifications
- High school diploma or equivalent; technical certifications a plus
- Basic familiarity with PC hardware and operating systems
- Strong problem-solving and communication skills
- Ability to lift 30lbs and work with hand tools
- Valid driver's license for equipment transport
- Pass background check and drug screening
- Reliable transportation to Boston office