Job Description
Join Riverside's leading tech firm with weekly paychecks and accelerate your IT career! TechSolve Solutions seeks passionate Help Desk Support Specialists to deliver exceptional technical assistance to our growing client base. Enjoy immediate compensation, comprehensive benefits, and a collaborative environment where your problem-solving skills shine. Perfect for candidates seeking financial stability without waiting for monthly pay cycles.
We offer cutting-edge training, flexible scheduling options, and clear career advancement paths into network administration and cybersecurity roles. Our Riverside headquarters features modern workspaces with free parking, complimentary snacks, and a team culture that celebrates innovation and work-life balance.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop for 50+ daily user inquiries
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity problems
- Deploy and configure new workstations, printers, and peripheral devices across Riverside client sites
- Maintain detailed documentation in ServiceNow ticketing system with 95%+ accuracy SLAs
- Collaborate with senior engineers to escalate complex security and infrastructure issues
- Train end-users on new software implementations and cybersecurity best practices
- Monitor system health using SolarWinds and proactive alerting tools
Qualifications
- 1-3 years of experience in help desk or desktop support role with Windows/macOS environments
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Expert knowledge of Active Directory, VPN configurations, and Office 365 administration
- Proven ability to troubleshoot hardware failures, network connectivity, and application crashes
- Exceptional customer service skills with ability to de-escalate technical frustration
- Experience with ticketing systems (ServiceNow, Zendesk) and remote access tools
- Valid California driver's license for occasional on-site client visits