Job Description
Join our dynamic IT team as a Trainee and jumpstart your tech career! We provide all necessary equipment—including laptops, monitors, and tools—to ensure you succeed from day one. This hands-on role offers comprehensive training in enterprise systems, network administration, and cybersecurity protocols while supporting our Oakland-based clients. Our collaborative culture values innovation and professional growth, with mentorship from certified professionals. Enjoy competitive benefits, flexible scheduling options, and opportunities for rapid advancement into specialized IT roles.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Deploy and configure new IT equipment including peripherals and network devices
- Document technical procedures and maintain asset management databases
- Provide Tier 1 user support via ticket systems and remote assistance tools
- Participate in security audits and system patching initiatives
- Collaborate with senior engineers on infrastructure projects
- Complete monthly certification training modules
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT) preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with Windows/macOS troubleshooting and system administration
- Strong problem-solving skills and customer service aptitude
- Ability to lift 15 lbs and operate hand tools for equipment setup
- Valid California driver's license for occasional site visits
- Proficiency in ticketing systems (ServiceNow, Zendesk) and remote desktop tools