Job Description
Are you eager to launch your career in the dynamic world of Information Technology? Innovate Tech Solutions is seeking a motivated IT Support Trainee to join our elite team in Durham, NC. We are offering a $2,500 Sign-On Bonus to top candidates! This is an incredible opportunity to learn from industry veterans, gain hands-on experience with cutting-edge systems, and pave the way for a lucrative future in tech. No prior experience required—just drive and a passion for problem-solving.
Responsibilities
- Tier 1 Support: Provide exceptional technical support to employees via phone, email, and in-person, resolving hardware and software issues efficiently.
- Ticket Management: Log, track, and prioritize incoming help desk tickets using our Service Management tools (e.g., ServiceNow, Jira).
- Hardware & Software: Assist in the deployment, configuration, and maintenance of laptops, printers, and standard office software.
- Network Assistance: Support basic network connectivity troubleshooting and collaborate with senior engineers on network-related tasks.
- User Training: Conduct onboarding sessions for new hires, educating them on company IT policies and best practices.
- System Monitoring: Monitor system performance and report anomalies to the IT operations team.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Computer Science or related field is a strong plus.
- Experience: No prior professional IT experience required; internship or academic projects are a plus.
- Technical Aptitude: Basic understanding of Windows OS, Microsoft Office Suite, and web browsers.
- Communication: Excellent verbal and written communication skills with a customer-centric approach.
- Problem Solving: Strong analytical thinking and the ability to troubleshoot technical problems under pressure.
- Availability: Full-time availability (Monday - Friday) is mandatory.