Job Description
Are you ready to launch a rewarding career in Information Technology? Apex IT Solutions is seeking a motivated IT Support Trainee to join our dynamic team in Denver, Colorado. We are looking for individuals with a passion for technology and a drive to learn.
As an IT Support Trainee, you will receive comprehensive mentorship and hands-on training from industry experts. You will be the first point of contact for internal technical support, ensuring our employees have the tools they need to succeed. This is an excellent opportunity to grow your technical skills in a fast-paced environment.
Why Join Us?
- Comprehensive training program.
- Opportunity for rapid career advancement.
- Modern tech stack and collaborative culture.
Apply today and take the first step towards your future in IT!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues for desktops, laptops, and peripherals.
- Assist in the installation, configuration, and maintenance of network hardware and software.
- Maintain accurate records of IT tickets and system issues in the helpdesk ticketing system.
- Perform regular inventory checks and asset tagging.
- Collaborate with senior IT staff to implement new technologies and security protocols.
- Support the end-of-life process for obsolete equipment.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field is a plus.
- Familiarity with Windows 10/11 and macOS operating systems.
- Basic understanding of computer networking concepts (LAN, WAN, Wi-Fi).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Willingness to obtain industry certifications (e.g., CompTIA A+).