Job Description
Launch your IT career with TechHorizon Solutions! We're seeking passionate IT Support Trainees in Colorado Springs to join our dynamic team. This direct-hire opportunity combines comprehensive training with real-world experience in cutting-edge environments. You'll gain hands-on expertise in system administration, network troubleshooting, and user support while working alongside industry experts.
We invest in our people through mentorship programs, certification pathways, and career growth opportunities. If you're a tech enthusiast ready to transform your passion into a professional skillset, this is your gateway to a rewarding IT career.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Implement and maintain network infrastructure including routers, switches, and firewalls
- Provide tier-1 technical support via phone, email, and ticketing systems
- Document IT processes and create knowledge base articles
- Assist with security audits and compliance protocols
- Collaborate with senior engineers on complex system migrations
- Participate in cross-departmental IT projects
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic understanding of TCP/IP, DNS, and Active Directory
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to lift 25lbs and work in server environments
- Valid Colorado driver's license for occasional on-site visits