Job Description
Launch your IT career with TechAdvance Solutions! We're seeking motivated IT Support Trainees in Richmond, VA with no prior experience. Our comprehensive 6-month paid training program combines hands-on experience with mentorship from industry experts. You'll gain real-world skills in hardware troubleshooting, network administration, and cybersecurity fundamentals while supporting our Fortune 500 client base. Join our collaborative team and receive career advancement opportunities, certification reimbursement, and a clear growth path to senior IT roles. Perfect for recent graduates or career changers passionate about technology!
Responsibilities
- Provide Tier 1 technical support to 500+ internal employees via phone, email, and in-person
- Deploy, configure, and maintain desktop/laptop hardware and software systems
- Assist with network monitoring, security protocols, and system backups
- Document technical issues and resolutions in ServiceNow ticketing system
- Participate in weekly training sessions covering CompTIA A+ and Microsoft 365 fundamentals
- Collaborate with senior engineers on infrastructure upgrade projects
- Conduct user onboarding for new hires and technology rollouts
Qualifications
- High school diploma or equivalent (required)
- Basic computer literacy with willingness to learn technical concepts
- Strong problem-solving and analytical thinking abilities
- Excellent verbal communication and customer service skills
- Ability to work independently and in team environments
- Valid driver's license (for occasional client site visits)
- Passion for technology and continuous learning