Job Description
Are you passionate about technology and looking to launch your career in the IT industry? Apex Tech Solutions is seeking a motivated IT Support Trainee to join our dynamic team in Chandler, AZ. We offer a unique opportunity to gain hands-on experience with a flexible hours schedule designed to fit your lifestyle.
As a Trainee, you will work closely with our senior technicians to provide top-tier technical support and maintain our network infrastructure. This is a fantastic role for recent graduates or career changers eager to learn and grow in a supportive, fast-paced environment.
Responsibilities
- Assist end-users with hardware and software troubleshooting, including desktops, laptops, and peripherals.
- Install, configure, and maintain operating systems and office applications.
- Monitor system performance and ensure data security and network integrity.
- Respond to IT help desk tickets via phone, email, and remote tools.
- Document technical issues and resolutions in our ticketing system for future reference.
- Collaborate with the IT team to implement hardware upgrades and software patches.
Qualifications
- High school diploma or equivalent (Associate’s degree in Computer Science or IT preferred).
- Basic knowledge of computer hardware, operating systems (Windows/Linux), and networking concepts.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Willingness to obtain relevant industry certifications (we provide training support).
- A positive attitude and a genuine eagerness to learn new technologies.