Job Description
Launch your IT career with our comprehensive paid training program! Phoenix Tech Solutions is seeking motivated individuals for our IT Support Trainee position in Phoenix, AZ. No prior experience required – we provide hands-on training in cutting-edge technologies including cloud systems, cybersecurity, and network administration. Join our award-winning team and gain industry certifications while building a stable career path with growth opportunities into senior technical roles. Enjoy competitive benefits, mentorship from certified engineers, and a collaborative work environment focused on your professional development.
Responsibilities
- Participate in structured IT training covering hardware, software, and network fundamentals
- Learn to diagnose and resolve technical issues for internal and external clients
- Assist with system administration tasks including user account management and software deployment
- Document technical procedures and knowledge base articles
- Shadow senior technicians to observe real-world problem-solving methodologies
- Prepare for and earn industry-recognized certifications (CompTIA A+, Network+)
- Contribute to IT projects under direct supervision
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic computer proficiency with willingness to learn advanced systems
- Ability to work in a fast-paced, team-oriented environment
- Customer service mindset with patience and empathy
- Reliable transportation for occasional off-site training
- Passion for technology and continuous learning