Job Description
Join our dynamic team at InnovateTech Solutions, where your technical expertise will transform user experiences! We're seeking a passionate Help Desk Support Specialist to become the frontline hero for our clients in Greensboro, NC. In this critical role, you'll diagnose and resolve technical issues with precision and empathy while driving innovation in our IT infrastructure. Enjoy a collaborative environment with cutting-edge tools, professional development opportunities, and a culture that celebrates problem-solvers. If you thrive in fast-paced settings and want to make tangible impacts, apply today to grow your career with a leader in tech support solutions!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and network connectivity challenges
- Provide exceptional remote and on-site technical support to 500+ users
- Document incidents using ServiceNow and maintain knowledge base articles
- Collaborate with Tier 2 engineers on complex system escalations
- Implement security protocols for endpoint devices and cloud services
- Train staff on best practices for data protection and system efficiency
Qualifications
- 2+ years of experience in IT help desk or technical support roles
- CompTIA A+ or equivalent industry certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent written/verbal communication and customer service skills
- Experience with ticketing systems (ServiceNow, Zendesk preferred)
- Ability to prioritize tasks in high-pressure situations
- Relevant associate's degree or technical certification preferred