Job Description
Launch your IT career with TechNova Solutions! We're seeking motivated IT Support Trainees in Tampa, FL with a guaranteed $2,500 sign-on bonus. Join our award-winning team for comprehensive training, mentorship, and growth opportunities in a dynamic tech environment. Perfect for recent graduates or career changers with passion for technology.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software/network issues
- Install, configure, and maintain desktop/laptop systems
- Create and maintain technical documentation
- Collaborate with senior engineers on complex escalations
- Participate in cross-departmental IT projects
- Complete vendor-certified training modules
Qualifications
- High school diploma or equivalent; A+ or CompTIA Network+ preferred
- Basic understanding of Windows/macOS operating systems
- Excellent problem-solving and communication skills
- Customer service mindset with patience and empathy
- Ability to work in fast-paced environments
- Valid driver's license and reliable transportation
- Pass background check and drug screen