Job Description
Launch your IT career with TechAdvance Solutions! We're seeking motivated IT Support Trainees in Fort Wayne, IN to join our dynamic team. This full-time entry-level role offers comprehensive training, mentorship, and a $5,000 sign-on bonus to kickstart your journey in technology. You'll gain hands-on experience with enterprise systems, network infrastructure, and cybersecurity protocols while supporting our Fortune 500 clients. Our 6-month accelerated development program combines classroom learning with real-world troubleshooting scenarios. Enjoy competitive benefits, flexible scheduling options, and clear career progression paths to senior IT roles.
What makes this opportunity exceptional? We invest in our people. Beyond the sign-on bonus, you'll receive Microsoft certification vouchers, a dedicated tech mentor, and access to our cutting-edge training lab. Fort Wayne's thriving tech ecosystem and affordable living make it the perfect place to grow professionally while maintaining work-life balance.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote access
- Install, configure, and troubleshoot Windows 10/11 workstations and peripheral devices
- Document IT incidents, resolutions, and asset configurations in ServiceNow ticketing system
- Assist with network infrastructure monitoring and basic security protocol enforcement
- Participate in weekly training sessions covering cloud services (Azure), cybersecurity fundamentals, and ITIL best practices
- Collaborate with senior engineers on complex system outages and upgrade projects
- Conduct user training sessions for new software deployments and system updates
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic understanding of operating systems (Windows, macOS), networking concepts, and security protocols
- Strong problem-solving skills with ability to troubleshoot logical and technical issues
- Excellent written and verbal communication skills for technical documentation and client interactions
- Ability to lift 25 lbs and work in server room environments as needed
- Valid driver's license and reliable transportation for occasional on-site client visits
- Proficiency with Microsoft Office Suite and basic diagnostic tools