Job Description
Join our dynamic IT team in Madison, WI as an IT Support Trainee and jumpstart your tech career! We're seeking motivated individuals with a passion for technology to provide essential IT support to our growing client base. This hands-on role offers comprehensive training in system administration, troubleshooting, and network security. Enjoy a collaborative environment with mentorship from senior engineers and opportunities for rapid advancement. Immediate hire available – apply today to start your journey in IT!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Assist with network configuration, security protocols, and system backups
- Provide remote and on-site technical support to internal teams
- Document IT procedures and maintain knowledge base articles
- Collaborate with senior staff on infrastructure projects
- Participate in ongoing training for emerging technologies
Qualifications
- High school diploma or equivalent; technical certifications a plus
- Basic understanding of computer systems and networking concepts
- Strong problem-solving and communication skills
- Ability to learn quickly in fast-paced environments
- Customer service experience preferred
- Valid driver's license for occasional site visits