Job Description
Join NexusTech Solutions as a Part-Time IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about IT to provide essential technical support to our clients. This hands-on role offers structured training in hardware troubleshooting, software diagnostics, and network administration – perfect for aspiring IT professionals. Enjoy flexible scheduling while gaining real-world experience in Austin's thriving tech scene. Our collaborative team environment includes mentorship from senior engineers and opportunities for certification prep. Apply now to start your journey toward a rewarding IT career!
Responsibilities
- Diagnose and resolve hardware/software issues for clients via remote and on-site support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network connectivity troubleshooting and basic security protocols
- Document technical issues and solutions using ticketing systems
- Provide user training on software applications and best practices
- Collaborate with senior team members on complex technical challenges
- Participate in weekly skills development workshops and certification prep
Qualifications
- High school diploma or equivalent; pursuing college degree in IT/Computer Science preferred
- Basic knowledge of Windows/macOS operating systems and networking concepts
- Strong problem-solving abilities and customer service orientation
- Excellent communication skills with ability to explain technical concepts simply
- Valid driver's license and reliable transportation for occasional on-site visits
- Ability to work 20-25 hours per week, including some weekend availability
- CompTIA A+ certification or similar technical certification a plus