Job Description
Join TechSolutions Inc. as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide exceptional technical support to our clients. This hands-on training program combines classroom learning with real-world experience, equipping you with the skills to thrive in IT support roles. Enjoy competitive pay, comprehensive benefits, and a collaborative environment dedicated to your professional growth.
Responsibilities
- Diagnose and resolve hardware/software issues for end-users
- Install, configure, and maintain desktop/laptop systems
- Document technical procedures and ticket resolutions
- Collaborate with senior technicians on complex troubleshooting
- Provide remote and on-site technical support
- Implement cybersecurity best practices for user systems
- Participate in ongoing skills development workshops
Qualifications
- High school diploma or equivalent required
- Basic understanding of computer hardware/software
- Strong troubleshooting and analytical skills
- Excellent communication and customer service abilities
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to lift 25 lbs and work in various environments
- Valid driver's license and reliable transportation