Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide essential technical support to our clients. This immediate hire position offers comprehensive training and hands-on experience in a fast-paced environment. Perfect for recent graduates or career changers eager to build expertise in enterprise IT systems. Enjoy competitive compensation, growth opportunities, and a collaborative workplace culture.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems including desktops, laptops, and peripherals
- Provide Tier 1 support via phone, email, and chat for technical issues
- Document incidents, solutions, and asset information in ticketing systems
- Collaborate with senior engineers on complex network and security protocols
- Assist with software deployments, patch management, and system updates
- Deliver user training on new technologies and best practices
- Monitor system health and perform preventative maintenance
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic knowledge of Windows, macOS, and Active Directory
- Excellent troubleshooting and problem-solving abilities
- Strong written and verbal communication skills
- Ability to work independently and as part of a team
- Customer-focused mindset with patience and empathy
- Willingness to learn and adapt to new technologies quickly
- Valid driver's license and reliable transportation