Job Description
Are you a problem solver with a passion for technology? TechSolutions Inc. is seeking a dedicated Help Desk Support Specialist to join our dynamic team in Anaheim, CA. We offer competitive pay with weekly payouts, comprehensive benefits, and a collaborative work environment where your skills will shine.
In this role, you will be the first point of contact for our employees, ensuring they have the technical support they need to succeed. If you thrive in a fast-paced setting and enjoy helping others, we want to hear from you!
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and ticketing systems.
- Troubleshoot and resolve hardware, software, and network connectivity issues efficiently.
- Manage and maintain computer inventory, ensuring all assets are tracked accurately.
- Assist with the deployment, configuration, and maintenance of workstations and peripherals.
- Document technical issues, solutions, and resolutions in the help desk ticketing system.
- Collaborate with senior IT staff to implement system upgrades and security patches.
Qualifications
- High school diploma or equivalent (Associate's degree in Computer Science or related field preferred).
- Proven experience in Help Desk or IT Support roles (1+ years preferred).
- Strong knowledge of Microsoft Windows, Microsoft Office Suite, and Active Directory.
- Excellent communication skills and a customer-first approach to service.
- Ability to work in a fast-paced, team-oriented environment with minimal supervision.
- Strong problem-solving mindset and technical aptitude.