Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support while learning industry best practices. This comprehensive training program combines hands-on experience with mentorship from senior engineers, preparing you for a full-time role in our growing Orlando office. Enjoy competitive benefits, cutting-edge resources, and a collaborative environment designed for your professional growth.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop systems
- Provide Tier 1 technical support to employees via ticketing systems and phone
- Assist with network infrastructure setup and maintenance
- Create and maintain documentation for troubleshooting procedures
- Collaborate with cross-functional teams on IT projects
- Participate in ongoing training sessions for new technologies
- Support system security protocols and compliance initiatives
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid Florida driver's license (for occasional site visits)
- CompTIA A+ certification a plus