Job Description
Join our award-winning IT team as a Trainee and kickstart your career in technology! TechSolutions Inc. is seeking motivated individuals to provide essential technical support to our New York headquarters. This immersive 6-month program combines hands-on training with real-world experience, preparing you for a permanent role as a Tier 2 IT Support Specialist. You'll work alongside industry experts in a collaborative environment focused on innovation and professional growth.
We offer comprehensive benefits including health insurance, 401(k) matching, and paid certifications. Our state-of-the-art facility in Midtown Manhattan provides an exciting backdrop for your career launch. Apply today to join a company that invests in its people and values continuous learning!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and in-person technical support to 500+ employees
- Manage helpdesk ticketing system (ServiceNow) with SLA adherence
- Assist with network infrastructure monitoring and basic troubleshooting
- Document technical procedures and knowledge base articles
- Collaborate with cybersecurity team on basic security protocols
- Participate in quarterly IT audits and compliance checks
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Basic knowledge of Active Directory, VPN, and cloud services
- Strong problem-solving and communication skills
- Experience with Microsoft Office 365 and G Suite
- Ability to lift 30lbs for equipment handling
- Valid driver's license (occasional off-site support required)
- Pass background check and drug screening