Job Description
Launch your IT career with TechNova Solutions – Tampa's premier tech employer! Our award-winning IT Support Trainee program offers industry-leading compensation, mentorship from certified engineers, and accelerated career growth. No prior experience required – we invest in your success through comprehensive training and cutting-edge technology exposure.
What you'll gain:
- Industry-leading starting salary ($55K-$75K)
- Compensation review every 6 months
- Full certification sponsorship (CompTIA A+, Network+)
- Clear path to senior IT roles within 18 months
- Tuition reimbursement for continuing education
Responsibilities
- Provide Tier 1 technical support for 500+ employees via phone, email, and remote tools
- Diagnose and resolve hardware/software issues (Windows, macOS, Office 365)
- Deploy and configure workstations, peripherals, and network equipment
- Document all incidents in ServiceNow with SLA adherence
- Collaborate with security team on vulnerability remediation
- Participate in after-hours rotation (1:5 schedule)
- Maintain inventory and asset management systems
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- Basic understanding of networking concepts (TCP/IP, DNS)
- Customer service experience with conflict resolution skills
- Ability to lift 30 lbs for equipment deployment
- Valid Florida driver's license (for site visits)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency in troubleshooting OS and application issues
- US citizenship or permanent residency required