Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Kansas City! We're seeking a customer-focused professional to deliver exceptional technical support to 500+ employees. Enjoy a collaborative environment with cutting-edge technology, competitive benefits, and clear career advancement paths. Your expertise will directly impact our organization's productivity and user satisfaction.
Our ideal candidate thrives in fast-paced settings and possesses a passion for solving complex technical challenges. You'll be the first point of contact for all IT-related inquiries, ensuring seamless operations across departments. If you're ready to elevate your career in a supportive, innovative setting, apply today!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and ticketing systems for hardware/software issues
- Diagnose and resolve network, security, and system performance problems
- Manage Active Directory accounts, permissions, and group policies
- Deploy and maintain Windows/macOS workstations, mobile devices, and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with Tier 3 engineers and vendors on complex escalations
- Conduct user training on IT systems and security protocols
Qualifications
- 3+ years of experience in corporate IT help desk support
- CompTIA A+ or Network+ certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of Active Directory, DNS, and DHCP
- Experience with ServiceNow, Jira, or similar ticketing systems
- Excellent troubleshooting skills for VPN, printers, and VoIP systems
- Ability to prioritize tasks and manage SLA expectations
- Strong written/verbal communication and customer service skills