Job Description
Join our dynamic Riverside team as a Help Desk Support Specialist! We're seeking tech-savvy professionals passionate about delivering exceptional customer service. At TechSolutions Inc., you'll be the first point of contact to resolve technical issues across our growing client base. Enjoy competitive benefits, professional development opportunities, and a collaborative environment where your problem-solving skills shine. Ready to launch your IT career? Apply today!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and troubleshoot problems using ticketing systems (ServiceNow/Jira)
- Document resolutions and maintain accurate knowledge base articles
- Train users on best practices for cybersecurity and data protection
- Collaborate with IT teams on system upgrades and deployments
- Monitor system performance and proactively address potential issues
- Support special projects including device rollouts and software migrations
Qualifications
- 2+ years of experience in IT help desk or technical support role
- CompTIA A+ certification or equivalent technical training
- Proficiency in Windows OS, Active Directory, and cloud platforms
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with remote support tools (TeamViewer/AnyDesk)
- Ability to prioritize tasks in fast-paced environments
- Basic knowledge of networking concepts and protocols