Job Description
Join our dynamic IT team as a Remote-Friendly IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support to our clients. This comprehensive training program combines hands-on experience with mentorship to develop your skills in network troubleshooting, system administration, and cybersecurity best practices. Enjoy flexible remote work arrangements with occasional on-site collaboration in our Chicago headquarters. Our inclusive culture offers growth opportunities into specialized IT roles with competitive benefits and continuous learning resources.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Document technical procedures and customer interactions in ticketing systems
- Install/configure workstations, peripherals, and network equipment
- Provide Tier 1 support for cloud-based applications and SaaS platforms
- Collaborate with senior engineers on complex system outages
- Participate in cross-departmental IT projects
- Maintain security protocols for data protection and compliance
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- Customer service mindset with problem-solving aptitude
- CompTIA A+ or similar certification preferred
- Ability to work independently with minimal supervision