Job Description
Join our dynamic IT team as a Trainee and launch your career in technology! At TechSolutions Inc., we provide comprehensive training and mentorship to develop the next generation of IT professionals. This full-time position offers hands-on experience in enterprise-level IT environments with opportunities for growth into specialized roles. You'll work alongside industry experts while supporting cutting-edge systems used by Fortune 500 companies in the Research Triangle region.
We value curiosity, problem-solving, and a passion for technology. Our structured training program includes certifications, shadowing sessions, and real-world project exposure. If you're eager to build a foundation in IT support and network administration, this is your gateway to a thriving tech career in Durham's vibrant innovation ecosystem.
Responsibilities
- Diagnose and resolve hardware/software issues across 150+ workstations
- Implement and maintain network infrastructure components (routers, switches, firewalls)
- Provide Tier-1 helpdesk support via ticketing system and remote assistance
- Deploy and configure Windows/macOS systems with enterprise software suites
- Document IT procedures and create knowledge base articles
- Assist with cybersecurity protocols and access management
- Collaborate with senior engineers on infrastructure projects
Qualifications
- High school diploma or equivalent (college degree preferred)
- CompTIA A+ certification or willingness to obtain within 6 months
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with Windows/macOS operating systems
- Strong analytical and troubleshooting abilities
- Excellent written and verbal communication skills
- Ability to lift 30lbs for equipment handling
- Valid NC driver's license for occasional site visits