Job Description
Join our award-winning IT team as a Remote-Friendly IT Support Trainee in Indianapolis! We're seeking passionate tech enthusiasts ready to launch their careers in a dynamic environment where innovation meets growth. This hybrid role combines on-site training with remote flexibility, offering mentorship from industry experts while serving our Fortune 500 clients. Enjoy competitive benefits, professional development stipends, and a pathway to full certification. Transform your passion for problem-solving into a thriving tech career with us!
Responsibilities
- Provide Tier 1 technical support via phone, chat, and remote desktop for 500+ users
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Document all tickets in ServiceNow with detailed resolution steps
- Collaborate with senior engineers on complex system outages and projects
- Assist with asset management, software deployments, and security protocols
- Participate in daily stand-ups and bi-weekly training sessions
- Support office IT infrastructure including printers, AV equipment, and meeting rooms
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and Microsoft Office Suite
- Excellent problem-solving and communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to work independently in remote settings
- Valid driver's license and reliable transportation for on-site duties
- Passion for technology and continuous learning