Job Description
Join our dynamic team as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support. This direct-hire position offers comprehensive training in enterprise systems, network infrastructure, and customer service excellence. Work alongside industry experts in San Jose's thriving tech hub while gaining hands-on experience with cutting-edge solutions. Our collaborative culture fosters growth through mentorship, certifications, and advancement opportunities. If you're ready to transform your interest in tech into a professional career, apply today!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person requests
- Install, configure, and troubleshoot hardware and software systems
- Document incident resolutions and maintain accurate service logs
- Collaborate with senior IT staff on network and security initiatives
- Participate in cross-departmental IT projects and training programs
- Adhere to ITIL best practices for service management
- Assist with onboarding new employees and equipment deployment
Qualifications
- High school diploma or equivalent; relevant certifications (A+, CompTIA) preferred
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Customer service-oriented mindset with patience and empathy
- Ability to work independently and as part of a team
- Willingness to pursue ongoing technical certifications
- Valid driver's license and reliable transportation