Job Description
Join our dynamic Irvine-based team as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional IT support to our growing client base. This hybrid role combines remote flexibility with in-office collaboration in our modern Irvine headquarters. You'll be the first point of contact for resolving technical issues, ensuring seamless operations for our users. Our culture values innovation, collaboration, and continuous learning – perfect for ambitious IT professionals looking to advance their careers.
We offer competitive compensation, comprehensive benefits, and opportunities for professional development. If you're passionate about technology and helping others thrive, we want to hear from you!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware, software, and network issues
- Diagnose and resolve system malfunctions including Windows OS, Microsoft Office, and cloud applications
- Manage incident tickets using ServiceNow with SLA adherence and timely resolution
- Document solutions in knowledge base and create user training materials
- Collaborate with Tier 3 engineers for complex system outages and escalations
- Deploy and configure new workstations and peripheral devices
- Conduct routine system health checks and preventive maintenance
Qualifications
- 2+ years of hands-on IT help desk or desktop support experience
- CompTIA A+ or equivalent certification (Network+, Security+ a plus)
- Proficiency in Windows 10/11, Microsoft 365, and Active Directory
- Strong troubleshooting methodology with diagnostic tools (e.g., Process Monitor, Wireshark)
- Excellent written/verbal communication skills with customer service focus
- Ability to work independently and in fast-paced environments
- Experience with ticketing systems (ServiceNow, Jira preferred)
- Basic networking knowledge (TCP/IP, DNS, DHCP)