Job Description
Join our award-winning IT team as a Senior Help Desk Specialist in Henderson, NV. We're seeking a technically skilled professional to deliver premium support to our enterprise clients. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a dynamic environment. Apply today to become part of Nevada's leading tech support provider!
Responsibilities
- Provide Tier 3 technical support for complex hardware/software issues
- Manage Active Directory, cloud infrastructure, and endpoint security systems
- Lead cross-functional troubleshooting for enterprise clients
- Document SOPs and knowledge base articles
- Mentor junior support staff on advanced protocols
- Implement ITIL best practices for incident management
- Collaborate with vendors for enterprise-level escalations
Qualifications
- 5+ years in enterprise IT support with Windows/macOS expertise
- CompTIA A+, Network+, and Security+ certifications
- Proficiency in ServiceNow, Jira, and remote desktop tools
- Experience with Azure AD and M365 administration
- Strong analytical and communication skills
- Ability to manage high-priority SLAs
- Bachelor's degree in IT or equivalent experience