Job Description
Join Mesa Tech Innovations and kickstart your IT career with our comprehensive trainee program! We're seeking motivated individuals passionate about technology to become future IT Support specialists. You'll gain hands-on experience in enterprise environments while working alongside certified professionals. Our 6-month accelerated curriculum covers desktop support, network troubleshooting, security fundamentals, and customer service excellence. Enjoy competitive pay, full benefits, and clear advancement paths to senior IT roles. Apply today to transform your passion for technology into a rewarding career!
Responsibilities
- Provide Tier 1 desktop support for 200+ employees including OS troubleshooting, software installations, and hardware diagnostics
- Manage helpdesk tickets using ServiceNow with 24-hour SLA response times
- Deploy and configure Windows 10/11 workstations with Active Directory integration
- Assist with network infrastructure monitoring using tools like SolarWinds and Nagios
- Document technical procedures in knowledge base with clear, actionable steps
- Participate in cybersecurity awareness campaigns and vulnerability assessments
- Collaborate with cross-functional teams on IT projects including cloud migrations
Qualifications
- High school diploma or equivalent (A+/Network+ certifications preferred)
- Basic understanding of Windows OS, networking concepts, and security principles
- Strong problem-solving skills with ability to troubleshoot logical issues
- Excellent written and verbal communication abilities
- Proficient in Microsoft Office Suite and diagnostic tools
- Ability to lift 30 lbs for equipment handling
- Valid Arizona driver's license for occasional off-site support
- Must pass background check and pre-employment drug screen