Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated Help Desk Support Specialists in Austin, TX. No prior experience required—we'll equip you with industry certifications and hands-on expertise in troubleshooting, system administration, and customer service. Join our award-winning team and grow your skills while supporting cutting-edge technology solutions for Fortune 500 clients. Enjoy competitive benefits, flexible scheduling, and a clear career advancement path.
Responsibilities
- Provide Tier 1/2 technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve network connectivity problems, OS errors, and application malfunctions
- Document all tickets using ITSM tools (ServiceNow/Jira) with detailed resolution steps
- Collaborate with senior engineers on complex escalations and preventative maintenance
- Train end-users on security protocols, data backup procedures, and system best practices
- Participate in after-hours rotation for critical system monitoring
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Exceptional problem-solving skills with attention to detail
- Strong written/verbal communication abilities and customer service mindset
- Ability to work independently in fast-paced environments
- Willingness to complete 8-week paid training program (Mon-Fri, 9am-5pm)
- Pass background check and drug screening